What is self-exclusion and how does it work?

Self-exclusion is a voluntary measure that allows you to suspend your orionplay account for a set period — typically ranging from one month to a permanent closure. During the exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. To request self-exclusion, simply email support@orionplay.fun with your request and the desired duration. We process all self-exclusion requests as a priority and will confirm the suspension within a short timeframe. If you are unsure about the right duration, our support team can help you decide based on your situation.

orionplay Responsible Gaming – Play Safe in the Philippines

Q: How do I set a deposit limit on my orionplay account?

To set a deposit limit, contact our support team at support@orionplay.fun with your preferred daily, weekly, or monthly limit in Philippine pesos (PHP). Our team will apply the limit to your account promptly. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to ensure the restriction is meaningful. We encourage all players to set a limit that reflects what they can genuinely afford to spend on entertainment, without affecting their essential living expenses or savings.

Gaming Is Entertainment — Keep It That Way

At orionplay, we believe that online gaming is a form of entertainment, not a way to earn income or solve financial problems. We encourage all Filipino players to approach every session with a clear budget in mind, a set time limit, and the understanding that losses are a normal part of play. If you ever feel that gaming is no longer fun — or that it is affecting your daily life, relationships, or finances —it is time to take a step back and seek help. We provide a range of tools and resources to support responsible play, and our team is always ready to assist any player who reaches out. Remember: it is completely okay to take a break, and asking for help is a sign of strength, not weakness.

Set a Deposit Limit

Decide on a maximum amount you are comfortable depositing each day, week, or month — and stick to it. Never chase losses by depositing more than you planned.

Manage Your Time

Set a timer before you start playing and stop when it goes off. Taking regular breaks keeps your mind fresh and helps you make clearer decisions during play.

Self-Exclusion

If you need a longer break, you can request a self-exclusion period through our support team. During this time, your account will be suspended and you will not be able to log in or deposit.

Warning Signs Worth Paying Attention To

Problem gambling can develop gradually, and it is not always easy to notice when recreational play has crossed a line. Being honest with yourself about your habits is the first and most important step. The following signs may indicate that your relationship with gaming needs attention — if several of these apply to you, we strongly encourage you to reach out for support.

You spend more money on gaming than you originally planned, or borrow money to fund your play.
You feel restless, irritable, or anxious when you are not able to play.
You find yourself thinking about gaming constantly, even during work, school, or family time.
You have tried to cut back or stop playing but found it difficult or impossible to do so.
You use gaming as a way to escape stress, anxiety, depression, or other personal problems.
You hide your gaming activity from family members or close friends.
You continue to play in an attempt to win back money you have already lost.

If any of the above resonates with you, please know that help is available in the Philippines. You do not have to face this alone, and reaching out early makes a real difference. Contact our support team at [email protected] or visit the resources listed below.

Where to Find Help in the Philippines

Several organisations in the Philippines offer free, confidential support for individuals and families affected by problem gambling. We encourage any player who is struggling to reach out to one of the following:

National Center for Mental Health (NCMH)

Crisis Hotline

The NCMH operates a 24/7 crisis hotline available to all Filipinos. If gambling-related stress is affecting your mental health, trained counsellors are ready to listen and guide you toward the right support.

Gamblers Anonymous Philippines

Peer Support Group

Gamblers Anonymous offers a peer-support programme for anyone who believes they may have a gambling problem. Meetings are held regularly across the Philippines and provide a safe, non-judgmental space to share experiences and find a path forward.

Department of Health (DOH)

Mental Health Services

The DOH provides access to mental health professionals through public hospitals and community health centres nationwide. If you are experiencing financial or emotional distress related to gambling, a referral through the DOH can connect you with professional counselling services at little or no cost.

orionplay Support Team

In-Platform Assistance

Our support team is available to help you set account limits, request a cooling-off period, or initiate a self-exclusion. Reach us at [email protected] and we will respond promptly to assist you in taking control of your gaming habits.

A Reminder About Age Restrictions

orionplay is strictly for players aged 21 and above. We take our age verification obligations seriously and will suspend any account found to belong to a minor. If you believe someone underage is accessing the platform, please contact us immediately at [email protected] so we can investigate and act without delay.

Common Questions About Responsible Play

Quick answers to what Filipino players most often ask about staying safe on orionplay.

To set a deposit limit, contact our support team at [email protected] with your preferred daily, weekly, or monthly limit in Philippine pesos (PHP). Our team will apply the limit to your account promptly. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period to ensure the restriction is meaningful. We encourage all players to set a limit that reflects what they can genuinely afford to spend on entertainment, without affecting their essential living expenses or savings.

Self-exclusion is a voluntary measure that allows you to suspend your orionplay account for a set period — typically ranging from one month to a permanent closure. During the exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. To request self-exclusion, simply email [email protected] with your request and the desired duration. We process all self-exclusion requests as a priority and will confirm the suspension within a short timeframe. If you are unsure about the right duration, our support team can help you decide based on your situation.

Yes — a cooling-off or time-out period is available for players who want a short break without permanently closing their account. You can request a temporary suspension of anywhere from 24 hours to several weeks by contacting [email protected]. During this period, your account remains on record but is inaccessible for play or deposits. This option is ideal if you feel you need a pause to reassess your habits without committing to a full self-exclusion. Your account details and balance will be preserved and available when the cooling-off period ends.

No — orionplay is strictly for players who are 21 years of age or older, in line with Philippine regulations governing online gaming. All new accounts are subject to age verification, and we reserve the right to request supporting documents at any time. Any account found to belong to a player under 21 will be immediately suspended and any funds held will be handled in accordance with applicable regulations. We take underage access very seriously and encourage parents and guardians to use device-level parental controls to prevent minors from accessing gaming platforms.

orionplay Responsible Gaming