Your personal information matters to us. This Privacy Policy explains what data orionplay collects when you use our platform, how we use it, and the steps we take to keep it safe. Please read through this page so you know exactly what to expect when you play with us in the Philippines.
When you register an account on orionplay, we collect basic personal details such as your name, date of birth, email address, and contact number. We also collect payment-related informationnecessary to process your deposits and withdrawals in Philippine pesos (PHP), including your preferred payment method and transaction history. Device and browser data — such as your IP address, device type, and session logs — are collected automatically when you access the platform, and this helps us detect unusual activity and keep your account secure. We may also collect information you provide when you contact our support team, including the content of your messages and any documents you submit for verification purposes. All information collected is limited to what is genuinely needed to operate your account and comply with applicable regulations in the Philippines.
The personal data we collect is used primarily to create and manage your orionplay account, process your financial transactions, and deliver the platform features you have signed up for. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to your account and cannot be opted out of. Your data also helps us verify your identity and age in line with responsible gaming requirements, ensuring that the platform remains a safe environment for all Filipino players aged 21 and above. We may use aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features — this data cannot be traced back to any individual player. We do not use your personal information to make automated decisions that would significantly affect your account without human review, and we do not sell or rent your data to any third party for marketing purposes.
orionplay does not sell, trade, or rent your personal information to outside parties. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions or identity verification partners who help us confirm your eligibility to play. These third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information if required to do so by law, court order, or a regulatory authority with jurisdiction over our operations in the Philippines. In all cases, we share only the minimum amount of information necessary to fulfil the relevant obligation, and we do not permit our service providers to use your data for their own marketing or commercial purposes.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the orionplay platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access. Our team regularly reviews security practices and updates our systems to address emerging threats, ensuring that your data remains protected as technology evolves. In the unlikely event of a data breach that could affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable data protection regulations in the Philippines. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
orionplay uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain platform features such as staying logged in between sessions. By continuing to use the platform, you consent to our use of essential cookies as described in this policy.
As a registered player on orionplay, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data in circumstances where we no longer have a lawful basis to retain it. You may also request that we restrict the processing of your data while a dispute is being resolved, or object to certain types of processing where our legitimate interests are the legal basis. To exercise any of these rights, simply contact us at [email protected] with your request and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection law. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed. For more information about your rights and how we handle your data, you are also welcome to visit our FAQ page.
We retain your personal information for as long as your account is active and for a reasonable period afterwards to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Data that is no longer needed for any lawful purpose is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for different categories of your information. Our goal is always to hold your data for the shortest time necessary while still meeting our obligations.
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable laws, or data handling practices. When we make material changes, the revised policy will be published on this page with an updated effective date. We encourage you to check this page periodically so you are always aware of how your information is being handled. Continued use of the orionplay platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any changes, please reach out to us at [email protected] and our team will be happy to clarify.
Quick answers to what Filipino players most often ask about how orionplay handles personal data.
If you have any concerns about how your data is handled on orionplay, our support team is ready to assist Filipino players at any time.